Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How do I determine my correct size for a Mac Duggal gown?
We provide a detailed size chart on every product page. Since our gowns are designed with various fabrics and silhouettes, we recommend comparing your bust, waist, and hip measurements to the specific chart for that style to ensure the best fit.
What is your return policy for evening wear?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that certain high-end couture pieces may be subject to a restocking fee or specific return conditions noted at checkout.
Do you offer international shipping?
Yes, we ship our designer collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options for time-sensitive events like weddings, proms, and galas.
Can I make alterations to my dress?
While we do not offer in-house alterations, our gowns are constructed with high-quality seam allowances to accommodate professional tailoring. We recommend consulting with an experienced formalwear tailor to achieve your perfect custom fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay or Affirm to make your luxury purchase more accessible.